New to Germany? Let's sayHELLO!
sayHELLO is our onboarding service offering answers to important questions on living and working in Germany. Let our avatars VANESSA and RENÉ be your personal guides.
About TK
At Techniker Krankenkasse (TK) we are committed to protecting society's greatest asset: people's health. We create individual solutions for our insurees and contribute our ideas to help shape policy. Together, we can develop new approaches and sustainably improve both the health of our insurees and the framework for this in society.
That's why more than 11 million members put their trust in us and we strive to improve continuously for them.
New to Germany?
Starting a new life in another country is an exciting yet challenging time. No doubt you have lots of questions. Getting the right answers means you can settle into life here sooner.
That's why Techniker Krankenkasse (TK) has developed a personal assistant for you: introducing sayHELLO!
How can VANESSA and RENÉ help?
Insurance, culture, taxes? We get it: making Germany your new home is no easy task. You are faced with lots of bureaucracy and even more questions. sayHELLO and its interactive avatars, VANESSA and RENÉ, are on hand with the answers to help you get off to a flying start.
VANESSA and RENÉ have been trained to answer the most important questions about getting started in Germany.
They are experts on general insurance issues and can provide advice on the challenges, both big and small, of onboarding.
What can I ask VANESSA and RENÉ?
Whether your questions are on social security, taxes, invoices or a sick note for your child, VANESSA and RENÉ should be your first port of call.
And if they don't know the answer, just call our English-speaking service team on +49 40 - 46 06 62 53 00.
What languages does sayHELLO offer?
VANESSA and RENÉ speak 6 languages:
How do I talk to VANESSA and RENÉ?
All you have to do is select the language, click on the link, open the microphone and just ask your question. VANESSA or RENÉ will then automatically start chatting to you.
Our tip if VANESSA oder RENÉ doesn't answer straight away: Simply ask the question again using different words. This helps VANESSA and RENÉ to keep learning and improving.
sayHELLO - your questions answered
What does sayHELLO cost? sayHELLO is free of charge. You can ask as many questions as you want, whenever and wherever.
How safe is sayHELLO? Your data is protected. All questions remain anonymous and no conclusions can be drawn. What's more, IP addresses are also not saved.
Who can I ask for more personalised advice? Our English-speaking consultants will be happy to answer your specific questions on insurance: +49 40 - 46 06 62 53 00.
Helpful videos on getting settled in Germany - we've got you covered!
All-round social security - welcome to Germany
Health Insurance
What to do in case of illness?