Trou­ble­shoo­ting with the TK-Ident App

Close TK-Ident via your smartphone’s task manager and restart later to avoid this error. If this does not help, try deleting and reinstalling the TK-Ident App.

There are many reasons why this problem might occur. Please remember to hold the eHealth card or ID card still on the device for as long as necessary.

One of the following error messages may be shown. Please note that these may not necessarily apply:

• invalid card
• foreign card
• blocked PIN

Wait until the following screen is displayed. Only then should you move your card or identity card: 

The image is not completely loaded yet. If you want to print this image, stop the printing process and wait until the image has loaded completely, then start the printing process again.

The smartphone does not recognise the identity card and discontinues registration:

• Mein Smartphone erkennt meinen Personalausweis nicht oder bricht ab
  Please note that this link is currently only available in German.
• Meine Gesundheitskarte wird nicht erkannt
  Please note that this link is currently only available in German.

Please first check that you are using your personal eHealth card for the TK-Ident App.

If you are using your personal ID card to identify yourself, check again that you have entered the number correctly. 

You might be using an old eHealth card by mistake or possibly even your child’s eHealth card.

If you are using your personal identity card, there are currently certain constellations where we are unable to uniquely identify you using this data. In this case, we ask you to use your eHealth card. 

Should you continue to experience this error, please get in touch . 

First, please use the TK-Ident App and the TK-App or the E-Rezept App on the same device.

We are aware that the process for using TK-Ident on 2 or more devices needs to be improved. We are in contact with our service provider and will publish updates to improve the process.